PRIVACY POLICY

EFFECTIVE DATE: AUGUST 25, 2025

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, request services, fill out forms, or communicate with us. This may include:

• Contact Information: Name, email address, phone number, mailing address, job title
• Business Information: Company name, industry type, business size, website URL
• Account Information: Login credentials, service preferences, billing information
• Communication Data: Messages you send us, feedback, and survey responses
• Marketing Content: Business materials, logos, website content, social media content

1.2 Customer Data (Processed on Your Behalf)

When providing AI marketing services, we may process data about your customers, including:

• Lead Information: Names, email addresses, phone numbers, inquiry details
• Communication Records: Call logs, chat transcripts, email exchanges
• Interaction Data: Website visits, form submissions, response patterns
• Voice Data: Call recordings and voice interactions with AI systems (when authorized)
• Database Information: Customer lists from delivery platforms, CRM systems, and other sources

1.3 Information We Collect Automatically

We automatically collect certain information about your use of our Services, including:

• Usage Information: Pages visited, features used, time spent on our Services
• Device Information: IP address, browser type, operating system, device identifiers
• Log Information: Server logs, error reports, performance data
• Cookies and Tracking: Session data, preferences, analytics tracking

2. HOW WE USE INFORMATION

2.1 Service Delivery

We use the information we collect to provide, maintain, and improve our Services, including to:

• Provide AI marketing, website design, and support services
• Configure and customize AI systems for your business needs
• Process and respond to customer inquiries on your behalf
• Generate marketing campaigns and content
• Monitor and optimize service performance
• Process payments and maintain financial records

2.2 Communication and Support

• Respond to your questions and support requests
• Send service updates, maintenance notifications, and account information
• Provide training and consultation on service usage
• Conduct performance reviews and strategic planning sessions

2.3 AI System Improvement

• Analyze interaction patterns to improve AI responses (using anonymized data only)
• Train AI models for better customer service and lead conversion
• Develop new features and service capabilities
• Enhance voice AI accuracy and natural language processing

2.4 Legal and Business Operations

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and other agreements
• Defend our legal rights and interests

3. INFORMATION SHARING AND DISCLOSURE

3.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information or customer data to third parties for their marketing purposes.

3.2 Service Providers

We may share information with trusted third-party service providers who help us deliver our Services:

• Cloud Hosting: Secure data storage and processing infrastructure
• AI Platforms: Third-party AI and machine learning services
• Communication Tools: Email, SMS, and voice communication platforms
• Analytics Providers: Website and marketing performance tracking
• Payment Processors: Secure payment processing and billing
• Customer Support: Help desk and customer service platforms

All service providers are contractually required to protect your information and use it only for specified purposes.

3.3 Information Sharing with Your Consent

By using our Services, you consent to the sharing of your information in the following circumstances:

• With other parties involved in your business operations as necessary to facilitate our services
• With service providers who assist us in providing our AI marketing services
• With affiliated businesses and partners for marketing purposes (with your explicit consent)
• For testimonials and case studies (with your explicit permission)

3.4 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to:

• Comply with legal process or regulatory requirements
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate potential violations of our Terms of Service

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business, subject to the same privacy protections outlined in this policy.

4. DATA SECURITY AND PROTECTION

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Strict access limitations and multi-factor authentication
• Regular Audits: Ongoing security assessments and vulnerability testing
• Secure Infrastructure: Enterprise-grade hosting with 24/7 monitoring
• Employee Training: Regular privacy and security training for all team members
• Data Minimization: We collect only the information necessary to provide our services

4.2 Data Backup and Recovery

We maintain secure backups of client data to ensure business continuity and protection against data loss. Backup data is subject to the same security standards as primary data.

4.3 Incident Response

In the unlikely event of a data breach, we will notify affected clients within 72 hours and take immediate steps to secure the system and minimize impact.

5. DATA RETENTION

5.1 Client Data

We retain client account information for the duration of the service relationship plus seven (7) years for business and tax purposes, unless longer retention is required by law.

5.2 Customer Data

Customer data processed on your behalf is retained according to your business needs and applicable legal requirements. You may request deletion of specific customer data at any time.

5.3 AI Training Data

Anonymized interaction data used for AI improvement may be retained indefinitely, but cannot be traced back to specific individuals or businesses.

5.4 Communication Records

Records of marketing communications (including SMS, email, and call logs) are retained for compliance purposes and may be kept for up to seven (7) years or as required by applicable law.

6. YOUR PRIVACY RIGHTS

6.1 Access and Correction

You have the right to:

• Request access to your personal information we have on file
• Correct inaccurate or outdated information
• Update your communication preferences
• Review how your data is being used

6.2 Data Portability

You have the right to request a copy of your data in a portable format if you wish to transfer it to another service provider.

6.3 Deletion Rights

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs. Customer data can be deleted upon request.

6.4 Marketing Opt-Out Rights

You have the right to opt out of marketing communications at any time:

• Reply "STOP" to any SMS message
• Click "unsubscribe" in any email communication
• Call us at 508-868-0465 to request removal
• Email us at [email protected]
• Update preferences in your account settings

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and service delivery
• Analytics Cookies: Help us understand website usage and improve performance
• Preference Cookies: Remember your settings and customization choices
• Marketing Cookies: Track effectiveness of our marketing campaigns

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality and service features.

7.3 Do Not Track

We do not currently respond to "Do Not Track" signals, but we provide you with the ability to opt out of marketing communications and control your privacy preferences.

8. INTERNATIONAL DATA TRANSFERS

Our services are primarily based in the United States. If you are located outside the US, your information may be transferred to and processed in the US where our servers are located. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. CHILDREN'S PRIVACY

Our Services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

10. COMPLIANCE WITH PRIVACY LAWS

10.1 GDPR Compliance (EU)

For EU residents, we comply with the General Data Protection Regulation (GDPR), including:

• Lawful basis for processing personal data
• Data subject rights (access, rectification, erasure, portability)
• Data protection by design and by default
• Prompt breach notification procedures

10.2 CCPA Compliance (California)

For California residents, we comply with the California Consumer Privacy Act (CCPA), including rights to:

• Know what personal information is collected and how it's used
• Delete personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising privacy rights

10.3 TCPA and CAN-SPAM Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act by:

• Obtaining express consent before sending marketing communications
• Providing clear opt-out mechanisms
• Honoring opt-out requests promptly
• Including accurate sender information in communications

10.4 Other Privacy Laws

We monitor and adapt to privacy legislation in all jurisdictions where we operate, including state privacy laws and international regulations.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Notify clients of significant changes via email or through our Services
• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Obtain additional consent if required by applicable law

Continued use of our Services after changes constitutes acceptance of the updated policy.

This Privacy Policy is effective as of the last updated date above and supersedes all previous versions.
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